Return & Refund Policy
By completing a purchase or paying a retainer through Pineboro, you acknowledge and accept this policy in full.
No Refunds
Completed purchases, deposits, and retainers are non-refundable. Once services have commenced or an order has been placed into fulfillment, no monetary refund will be issued under any circumstance.
No Exchanges
Pineboro does not offer exchanges on physical products or substitutions on delivered services. Please review the scope, specifications, and product details carefully prior to checkout.
Damaged or Incorrect Items
If a physical shipment arrives damaged in transit or contains an incorrect item, notify Pineboro within 48 hours of delivery receipt. Submit clear photographs of the outer packaging, the affected item, the shipping label, and your order metrics exclusively through the site's Contact Intake Form:
Claims received after the 48-hour window cannot be honored. Approved damage claims are resolved via replacement of the affected item at Pineboro's sole discretion — no cash refund is issued.
This policy is governed alongside our Privacy Policy and any executed statement of work. Where a signed engagement contract exists, its terms control in the event of a conflict.